NM
Nthabiseng M
1 reviews | Active since Mar 2022
24 Jan 2024, 15:10
Cartrack Customer service is next to non existent!
My husband and I have been calling and sending emails trying to get cartrack to come remove the device due to maintenance that needs to be done on the vehicle. My vehicle has been at the dealership for over a month and are unable to fix the car because they have requested for the tracking device to be removed . Emails are being ignored and no one is actually willing to sort this out. I am tired and the service we are receiving is really pathetic. You don’t even deserve this one star !
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
24 Jan 2024, 16:53Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
The Cartrack Team
Cartrack's reply24 Jan 2024, 16:53
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
The Cartrack Team
NM
Nthabiseng M's updateReviewer Update
25 Jan 2024, 21:21Another full 24 hours has passed and yet no call nothing. Whilst you are investigating why hasn’t there been a technician sent to the dealership to remove the device or call me or my husband I am sick of these games you guys are playing! You do not value nor respect your clients. it’s pathetic because not even your management is willing to take this matter serious. I want this nonsense cancelled and you will not tell me about a cancellation fee because your service is utter *******!
NM
Nthabiseng M's update25 Jan 2024, 21:21
Reviewer Update
Another full 24 hours has passed and yet no call nothing. Whilst you are investigating why hasn’t there been a technician sent to the dealership to remove the device or call me or my husband I am sick of these games you guys are playing! You do not value nor respect your clients. it’s pathetic because not even your management is willing to take this matter serious. I want this nonsense cancelled and you will not tell me about a cancellation fee because your service is utter *******!