CARTRACK CUSTOMER SERVICE

The customer service I have experienced within one year at CARTRACK has not been a good experience. It has left a bad impression as a paying customer for insurance purposes.

From call centre background laughing and dual conversing/ laughing while trying to converse on a call ( I felt like I was being ridiculed while talking to the person on the phone )

Call centre locating my tracking device to a nearby location not fixed address ( thereby causing confusion to me)

Frustration calling the call centre to organise a technician and then locate a technician ( back and forth ; long periods of waiting while forced to listen to a long recording)

No show technician - appointment made ( thereby extending the period of my car at the workshop) and technician arriving on INCORRECT date (thereby causing more confusion), AFTER CONFIRMING THE APPOINTMENT DATE

Incorrect installation/upgrade ( according to the technician) causing the draining of my car battery FOR ALMOST THE FIRST YEAR ( and no further explanation of the fault OR any further follow up, just a blank form). Fortunately this was discovered within the warranty period during car service!

To recent repeated sale calls, for maintenance, at an extra R30 a month fee, to avoid a cash call out fee ! And a reason why I do not want the plan!

I am now hesitant to call the centre to check if my tracker is operational as I do not have the app to check my tracker, I am afraid to what I may hear!

Thereby my concerns... if I ever wish to escape from this nightmare, how do I proceed without incurring any other complications or problems?