Cartrack customer responsibility

With Cartrack’s terms and conditions, if your tracking unit does not work, it will be your responsibility to inform Cartrack that it is not working. In my case, it was 12 months that my unit was not working as a paying customer, Cartrack could not even once in 12 months inform me that my unit was not working. I understand by paying for a service, you should receive a service and not to say that it is the responsibility of the paying client to inform the service provider that my unit is not working. So if the customers unit doesn’t work and you don’t tell Cartrack then tough luck to the paying customer.. unbelievable!