CARTRACK Customer Caution — Learn from My Experience

Customer Caution — Learn from My Experience

We recently bought a 2025 Jetour from BB GWM HAVAL Montana (1101 Sefako Makgatho Dr & Visvanger Rd, Montana Park, Pretoria, 0159).

We have always had an excellent experience with Sublime Tracking on our previous vehicle, so when we sold it and bought the Jetour, we decided to continue with their services.

However, the salesperson Morgan at the dealership shared our banking details with Cartrack — without our consent. As a result, Cartrack began debiting our account without authorization, simply because they had an existing agreement with the dealership for pre-installed trackers.

Now, we are left asking:

Why is Cartrack debiting our account without our permission?

Why did Morgan share our personal banking details without consent?

Why is Cartrack giving us the runaround instead of refunding the full unauthorized amount?

To other buyers: Be very careful when purchasing vehicles with pre-installed trackers. Confirm who your tracker provider is, and never assume your personal details are handled responsibly by the dealership. Always double-check the paperwork before signing or handing over banking information.