NR
Nekeel R
1 reviews | Active since Jul 2017
01 Dec 2024, 19:13
Cartrack control centre and recovery department employees are very abrupt.
Cartrack control centre and recovery department employees are very abrupt. They don't communicate with their clients politely. I've been with this company for 5 years now. It's sad to say, when you need them the most, they are not there for you.
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Replies (2)NR
Nekeel R's updateReviewer Update
01 Dec 2024, 19:33The recovery team : Ms Lina.
This consultant was very abruptly towards me, she didn't want to allow me to speak to her management, saying that I can speak to her and not her manager.
Is this how a company was supposed to treat loyal client?
This is pathetic.
I've been told to go to my nearest SAP Station and open a case of theft before a recovery team could be sent out to recover my vehicle.
I'm being treated as if I am the ******** here and I have reason to believe that this decision is bias. I have reason to Believe that this company is being ****** towards me.
No a tracking company to sign up with. I am full of regrets.
This consultant was very abruptly towards me, she didn't want to allow me to speak to her management, saying that I can speak to her and not her manager.
Is this how a company was supposed to treat loyal client?
This is pathetic.
I've been told to go to my nearest SAP Station and open a case of theft before a recovery team could be sent out to recover my vehicle.
I'm being treated as if I am the ******** here and I have reason to believe that this decision is bias. I have reason to Believe that this company is being ****** towards me.
No a tracking company to sign up with. I am full of regrets.
NR
Nekeel R's update01 Dec 2024, 19:33
Reviewer Update
The recovery team : Ms Lina.
This consultant was very abruptly towards me, she didn't want to allow me to speak to her management, saying that I can speak to her and not her manager.
Is this how a company was supposed to treat loyal client?
This is pathetic.
I've been told to go to my nearest SAP Station and open a case of theft before a recovery team could be sent out to recover my vehicle.
I'm being treated as if I am the ******** here and I have reason to believe that this decision is bias. I have reason to Believe that this company is being ****** towards me.
No a tracking company to sign up with. I am full of regrets.
This consultant was very abruptly towards me, she didn't want to allow me to speak to her management, saying that I can speak to her and not her manager.
Is this how a company was supposed to treat loyal client?
This is pathetic.
I've been told to go to my nearest SAP Station and open a case of theft before a recovery team could be sent out to recover my vehicle.
I'm being treated as if I am the ******** here and I have reason to believe that this decision is bias. I have reason to Believe that this company is being ****** towards me.
No a tracking company to sign up with. I am full of regrets.
Cartrack's replyOfficial
02 Dec 2024, 14:05Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply02 Dec 2024, 14:05
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team