CARTRACK CONTRACT AND ADMIN INCOMPETENCE

I signed up with the Nelspruit Branch of cartrack and paid UPFRONT for a 3 year contract. From the start it was a massive issue. I struggled for weeks to get invoices and confirmation from the very unhelpful Nelspruit Franchise.

I made it abundantly clear that I only wanted the 3 year contract hence the upfront payment of the full 3 years.

I have moved in the meantime and have not updated my new address with Cartrack as it was past the 3 year PAID contract. Suddenly I am bombarded by cartrack call center saying I owe then 2600 odd rand. At no stage EVER did I agree to a continuation of the contract. I paid UPFRONT for a 3 year contract.

After untold amounts of calls I asked for the recordings of our previous conversations to be sent to me. It simply has not happened. It doesn't matter who I speak to I simply get ignored and the same relentless swamping of calls happen each day.

I called the cancellations department after being referred to them by the accounts department who then proceeded to tell me that I cannot have the contract canceled unless I acknowledge over the phone that I take liability for the outstanding amount.

I am resorting to legal means to get these guys off my back. I did NOT ask for an extension of the contract. I paid UPFRONT for three years and made in ABUNDANTLY CLEAR that I do not wish to go beyond that.

The cancellations department is simply throwing their own horrific admin bungles back onto the client. I have received ZERO indication / invoices / any documentation over the last 2 years to indicate that the contract is going on (beyond my wishes) Cartrack needs to go back to their Nelspruit Franchisee and figure this out with him.

It is absolutely pathetic that they are throwing their admin bungles onto a client and then simply absolutely bombarding clients with call center calls that have zero updates. I have asked for recording of the previous calls with their call center but that is simply ignored. When I ask for call reference number I am told that will be sent with the recording which then never arrives (via email as they promise)

This is beyond pathetic service and amounts to bullying former clients because of their own administrative bungling.