Cartrack contract.

I was contacted by a Cartrack salesperson during July 2025 who offered me a special on an installation package consisting of the first 2 months a subscription amount of R99 and thereafter an amount of R120. The first two deductions of R99 from my bank account were done on 1 and 30 August while the installation was done on 15 July 2025. Initially the installed unit worked perfectly but after a few days I found that it switched off and did not signal the position of the vehicle as it should. It happened frequently that my vehicle position showed a location visited the previous day while my vehicle was actually at my residence. This discrepancies were reported to Cartrack and after numerous phone calls and e-mails a repair ticket was registered and technician Terrence dispatched to attend to the problem. This happened on 9 September 2025. According to the technician the unit was faulty and a new unit was installed. He mentioned also installing a second backup unit that cannot be jammed. During November I agreed to an additional ‘Carwatch’ feature which increased my premium to R179. The first new premium was deducted on 3 December. I now however on 12 December, received the following message on Whatsapp from Cartrack:

We have identified that the billing for your Cartrack Tag subscription was not processed for the past 5 month(s). As per your agreement with Cartrack in July 2025, the monthly subscription fee for this product is R89, bringing the total amount due for the period that was not billed to R404.95.

Cartrack will collect this amount using your preferred payment method: 1. Debit order on your contractual debit order date; 2. Online payment using the secure link provided below.

Please respond with your preferred payment method or contact us if you would prefer to enter into a payment arrangement over a period of time. To make an immediate payment use the PAY NOW link below.

I responded and received a phone call to be informed that a so called ‘tag’ was originally installed during the first installation and I was not billed for it. When I asked about the original agreement of R99 per month it was brushed aside and I was told that the amount of R404.95 will be deducted from my bank account. I question Cartrack’s ethics.