SS
Shane S
1 reviews | Active since Dec 2011
05 May 2026, 19:14
Cartrack: Continued ******** Debits After Cancellation and Breach of Consent Order
I cancelled my vehicle tracking contract with Cartrack on 15 January 2025. Despite this, Cartrack has continued to debit my account up to the present day, with the most recent unauthorized deduction of R1,600 processed on 1 May 2026. Even after placing a stop payment with my bank, Cartrack's collections department bypassed this restriction by altering reference numbers to force the debits through. Furthermore, while they did eventually pay for the physical damage caused to my vehicle's ECU after a prolonged dispute, they refuse to compensate me for the resulting loss of income, which left my vehicle inoperable for a full month. Their continued billing, collection harassment, and refusal to refund these amounts are a direct breach of the National Consumer Tribunal (NCT) Consent Order of 25 March 2026. I have escalated this matter to the National Consumer Commission (NCC) and will not rest until my funds are fully refunded. Cartrack must honor the cancellation of January 2025 and settle the outstanding damages.
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Replies (3)0
Replies (3)
Cartrack's replyOfficial
05 May 2026, 19:18Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply05 May 2026, 19:18
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
SS
Shane S's updateReviewer Update
11 May 2026, 18:34I REJECTED: Harassment continues in violation of NCT Consent Order.
I am rejecting your automated response. Despite my numerous emails to your office specifically to Molantwa Netshimbolimbo, who has consistently ignored all correspondence Cartrack continues to send automated demands at 01:17 AM (dated 11 May 2026). This is a direct violation of the National Consumer Tribunal Consent Order (dated 25 March 2026).
Furthermore, Standard Bank has now opened a formal high-level investigation (Ref: CSU***) into Cartrack’s practice of altering reference numbers and transaction amounts to bypass my bank's stop-payment instructions.
I am no longer interested in generic "customer care" feedback or being ignored by your staff. I am waiting for your Legal Department to contact my attorney, Eric, to confirm that you have ceased all ******* billing activity in compliance with NCC Case E38FB***98E5.
All evidence of this "system gaming" and the failure of your staff to respond to formal notices has been forwarded to the National Consumer Commission for the purpose of seeking an administrative fine against Cartrack for contempt of a Tribunal Order.
SS
Shane S's update11 May 2026, 18:34
Reviewer Update
I REJECTED: Harassment continues in violation of NCT Consent Order.
I am rejecting your automated response. Despite my numerous emails to your office specifically to Molantwa Netshimbolimbo, who has consistently ignored all correspondence Cartrack continues to send automated demands at 01:17 AM (dated 11 May 2026). This is a direct violation of the National Consumer Tribunal Consent Order (dated 25 March 2026).
Furthermore, Standard Bank has now opened a formal high-level investigation (Ref: CSU***) into Cartrack’s practice of altering reference numbers and transaction amounts to bypass my bank's stop-payment instructions.
I am no longer interested in generic "customer care" feedback or being ignored by your staff. I am waiting for your Legal Department to contact my attorney, Eric, to confirm that you have ceased all ******* billing activity in compliance with NCC Case E38FB***98E5.
All evidence of this "system gaming" and the failure of your staff to respond to formal notices has been forwarded to the National Consumer Commission for the purpose of seeking an administrative fine against Cartrack for contempt of a Tribunal Order.
SS
Shane S's updateReviewer Update
11 May 2026, 22:11CORRECTION & FINAL WARNING:
Please note a correction to my previous reply: Cartrack is currently under a formal National Consumer Commission investigation (******98E5) regarding Case E38FB***98E5.
My demand remains: Stop the 01:17 AM harassment and the "system gaming" tactics currently being investigated by Standard Bank (***). My contract was officially cancelled on 30 January 2025. Any "arrears" you claim are *****ulent.
I am no longer engaging with your automated system or staff members like Molantwa Netshimbolimbo who ignore formal correspondence. I have escalated this directly to your CEO, Zak Calisto, via LinkedIn. Have your Legal Department contact my attorney, Eric, immediately.
SS
Shane S's update11 May 2026, 22:11
Reviewer Update
CORRECTION & FINAL WARNING:
Please note a correction to my previous reply: Cartrack is currently under a formal National Consumer Commission investigation (******98E5) regarding Case E38FB***98E5.
My demand remains: Stop the 01:17 AM harassment and the "system gaming" tactics currently being investigated by Standard Bank (***). My contract was officially cancelled on 30 January 2025. Any "arrears" you claim are *****ulent.
I am no longer engaging with your automated system or staff members like Molantwa Netshimbolimbo who ignore formal correspondence. I have escalated this directly to your CEO, Zak Calisto, via LinkedIn. Have your Legal Department contact my attorney, Eric, immediately.