Cartrack - Client/ Customer Care Service - Very RUDE service!!!

<p>So where do I Start.... I get a call from cartrack after I sent an email regarding I need to get a new device for my vehicle becuase my insurance requires me to have a device. I have been a client of cartrack for more than 3 years and this is the first time I have been spoken to badly. The lady from the new client line phoned me and I explained to her my situation and she puts me through to client customer service. Then I explain to the new lady that I had a device in my previous that was written of like nearly 2 years ago and that I did call cartrack about the incident and they would note it on my account but they never did. I have still been paying this account because it is a three yeart contract so I have been loyal to this contract the whole time. All I wanted was for them to cancel this contract and start a new contract and install a new device for me because they have done this previously for me. It is not my problem that they never noted that the car was written off. That is the agents fault that they never noted it down. So anyway this lady refuses to give me her name and she refuses to put me through to her manager. When I ask again she puts the phone down. She is definitely rude and doesn't care how she treats the clients of the company she works for. I hope this issue gets sorted out.</p>