cartrack claim

I had a cartrack system on my vehicle and i was hijacked on the 26th of October 2022 and cartrack did not recover my vehicle. In June 2021 we app**** for a cartrack and it was installed and the benefit on the option we took was that if they cant recover the car they will pay R150 000 of which they now refuse to pay because they say i was not calling their control room every 3 months to test the device but the device was in good working condition by the time I was hijacked. "Enjoy complete peace of mind knowing that in the unlikely event we’re unable to recover your ****** vehicle, we will pay you up to R150 000. View the terms and conditions that apply to the warranty here."

By the time the vehicle was hijacked the system was in a good working condition because we were always using the cartrack app to check on the movement of the car even prior the hijack. "Secure and reliable tracking device fitment techniques Our advanced fitment techniques give you increased assurance that your vehicle tracking device will not be found or disabled during a theft. This standard allows us to achieve our industry-leading recovery rate."

The cartrack device was disconnected while i was still kept hostage by the hijackers and i had a hope that cartrack will pick up the signal and come and rescue me but it was just an empty hope. I was released after they disconnected the device and they dropped me next to the nearest police station. The police gave me the phone to call my wife and when she answer the call i told her that i was hijacked at the gate and asked her if cartrack called her but she said no. Their device was disconnected but they did not receive any disconnection on their system but the device was active and working properly because we have a proof that there was nothing wrong until it was disconnected. They have breached their the above quoted promise. Cartrack failed to recover my car and they refuse to pay out the R150 000 and i have lost a property which i thought it was secured by cartrack. This is a **** and it must be stopped.

Please assist Cartrack ***/MARU01067 Regards

Paul Maruma ***