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Marcel B

1 reviews | Active since Sept 2012

17 Feb 2025, 15:53

Cartrack chasing their tail

I had an issue with my sassa card getting swallowed at the atm om the payout day and then sassa’s systems being iffline. I explained the situstion to the call center.

On 12 February 2025 I made the payment and rhem emailed the proof of payment through to cartrack and received an acknowledgement from cartrack that they did receive my proof of payment. Today is the 17th and I am STILL getting threatening messages from cartrack demanding payment or else my service will be suspended. And this is not the first, not th second not the forth not the fith time that this has happened. Is it just me or is cartrack harasing all their customers despite them paying for their service? Or rather lack thereoff?

0
Replies (4)
MB
Marcel B's update17 Feb 2025, 15:57
Reviewer Update
Good Day We apologies with the inconvenience we did receive the payment and I also send it for allocations once its updated I will inform you, my apologies Thank you Thabisile MiyaCredit Controller
Cartrack
Cartrack's reply17 Feb 2025, 16:13
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 

Best regards,

MB
Marcel B's update17 Feb 2025, 17:46
Reviewer Update
You say this EVERY TIME and EVERY TIME it just happens again and again and NOTHING changes! Your apologies are worthless to me at this point in time. This has now become common practice that I am expecting from Cartrack. I have sent an email to your accounts department requesting that when my 36 or whatever amount of months are over to please cancel my subscription and lose my number and to NEVER call me ever again. It could not happen a day to soon.
MB
Marcel B's update17 Feb 2025, 17:54
Reviewer Update
And yet again. Lost count how many times this was today only.

Dear Cartrack client, use the following link now to make a payment for our continued vehicle protection & recovery services za.ctdocs.io/10b793c