Cartrack cares about money and have poor service

I had taken cartrack and last month received alerts on my husband's fone that something was wrong with the car. He called car track to assist and he was told he isn't the account holder they will call the account holder till today I'm still waiting for the call, the details captured were not correct I was a Mr instead of a Ms, my email address was wrong hence they never sent me terms and condition. Now when I want to cancel because they didn't assist when I needed help to track my car they Tellin me I mst pay R2500 for the remaining months as it's a 3yr contract which I never knew about and why mst I pay for I service that is useless to me. Never take cartrack because all they care about is money n they make their rude call centre consultant to call non stop.