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Romarlin G

1 reviews | Active since Nov 2025

03 Nov 2025, 15:22

Cartrack cancelled my account and debited R7700 without my knowledge or cancellation request!!!

Cartrack has debited my bank account for R 7,705, and cancelled my unit on my vehicle...saying that I cancelled my account.. I DID NO SUCH THING, I only fitted the unit on October 2025, and had no issues to cancel the unit/account so WHO CANCELLED it on my behalf and why? Where is the security checks and recorded calls of this request? I have now spoken to the 7th person without any joy, they cut the call, they place me on hold then cut the call, no callback, no follow up, nothing since 3 days.. I have spent over R400 in airtime calling Cartrack...and still no joy. I need my money back, its what I need to live and buy stuff at home, why am I battling like this with Cartrack. PLEASE CAN SOMEONE CALL ME BACK...

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Replies (2)
Cartrack
Cartrack's reply03 Nov 2025, 15:30
Official
Good day,

Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team
RG
Romarlin G's update05 Nov 2025, 09:59
Reviewer Update
I have had no feedback since MONDAY about my refund! I have to call in and reexplain this matter to the call centre, and they keep transfering me. Now I find out that no refund request has been done and no one called me to follow up and check whats going on. I am so upset at the level of service I am getting from these people. Useless is an understatement here!!! Where is Molantwa's callback yesterday to follow up on my query? Where is the refund confirmation that I am getting my money back? Now Pamela from accounts wants me to send her "a proof of payment" showing that Cartrack debited my account ??? Like WTH is going on here??? You are making this such a bad experience and I am the one suffering and out of pocket and I am the only one calling and following up and trying to get answers. CARTRACK you guys are so *********** and useless and HATE CARTRACK!! You guys are ******* and you stole my money from my bank account. I WANT MY MONEY BACK WHICH YOU DEBITED IN ERROR!!!