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Phindile M

1 reviews | Active since Jun 2020

15 Apr 2021, 08:53

Cartrack Cancellation Fee is A ****

I am fed-up with Cartrack client service centre. Receiving calls almost everything and asking for one and the same thing. I cancelled my contract since my car was traded in and it was sold to the dealership of which I do not even know which will be the buyer thereof. They call me almost everyday asking about about the cancellation fee due on my account. I refused to pay since when I took their services on inception they never mentioned anything about a cancellation of R2,8k , I therefore requested for the recording stating that they did mention and also signed terms and conditions and it’s been 3months now they are failing to do so. I am tired of receiving calls daily having to explain one thing. They sent me blank T&C’s without any signatures, so where was the agreement between me and them agreeing to the cancellation fee? I AM NOT WILLING TO PAY SERIOUSLY SO!!!

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Replies (2)
Cartrack
Cartrack's reply15 Apr 2021, 09:34
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team 
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Phindile M's update11 May 2021, 10:44
Reviewer Update
Hi, I have not received any feedback since my last review from cartrack fixing this matter, today I receive emails saying I will be blacklisted if I do not pay. How did we get here? My matter is not resolved but I get threatened.