Cartrack can't seem to get their tracking device!

I put in a request for de/re installation of my tracking device (from my old car to my new car) I received a confirmation call and the money was taken frommy account. Two weeks after my request I had to phone in to ask for a status update. One week later I was informed that my car was no longer at the dealership where I traded it in and it had been moved to Pretoria. It is almost a month since I app**** and they took my money, but still no tracking device. If my car gets ****** the insurance won't settle it all. I also pay more for my insurance since there is no tracking device. At the call centre I keep getting transfered between their seemingly endless department. No one seems to know what they are doing!