CARTRACK BULLYING TACTICS when services NOT RENDERED

CAR TRACK BULLYING TACTICS when Services were not rendered I recently took on a contract to install a camera system into my truck so I can monitor driver movements. This was a test system and if it had worked, we were going to install this device into our entire fleet. Once the device was fitted it did not work. More than 10 attempts later by different technicians from Car track to fix a brand-new device resulted in getting the device to work partially. I was not happy and complained numerous times in writing and via telephone asking for the device to be removed and I will go to another company. One technician's comment was that the reason it was not working properly was due to it being fitted on a truck that is constantly moving and changing its tower position. Car track rep sold the product being marketed for trucks. My request for the removal of the device fell on deaf ears. My last email dated 18 Feb 2025 requesting a decision from higher management to remove the device was met with a reply that they are still waiting for a decision and will come back to me. Till now I had not heard from them. Meanwhile the accounts department has been billing me every month for my subscription for a device that is not working, and I am refusing to pay. Car track has now taken to bullying tactics and handed me over for collection. The attorney that is handling collection gives his contact number as the same number as Car track call centre which never gets answered. I rep**** to the attorney via email with my side of the story. He sent a replying email totally ignoring anything I have said as if he never read my email and stated that he could arrange a payment plan for me to settle the debt. I never said I cannot afford to pay. I want to know WHY MUST I PAY for a device that never worked and was sold to me under false pretences that it worked for trucks.