Cartrack bully

I am not even sure why i added the star because cartrack has given me extremely poor service.

I installed the device a month ago but 2 weeks back i noticed that on the app the device is in 1 place and i let cartrack know. On the call i was transferred from one person to another. They confirmed that the device is faulty and transferred me again till the call got disconnected from their side. I waited for them for a couple of days tull i sent an email. They responded with a nasty email as copied below

Thank you for your email.

The unit was tested and found faulty. It has no GPs

In reference to our T&C, all contract has a 12months warranty. Therefore, any repair that is done outside the 12months warranty period, a R600 repair fee is applicable by client. In addition, should the unit be faulty due to third party interference or unit found missing in the vehicle for any given reason a fee of R1200 is applicable by client. Please provide us with your contact name, number and vehicle location for scheduling purposes Thanks in advance

I rep**** immediately with my details yet they have them but its been 4 days and yet no response. Who do we tell and who do we cry to when we receive bad service from service providers yet come monthend they are prompt to deduct, should i not pay they are quick to involve lawyers? Where do small fish go when big corporations bully us and not give us any good service?