CarTrack broke my trust

I rarely leave reviews, but this experience was so outrageous I felt compelled to warn others. I signed up with CarTrack under the impression that their tracking and safety features were meant to protect me and offer peace of mind. What I didn’t expect was to be hit with a surprise bill immediately after an accident—at my most vulnerable moment.

Let me be clear: I was already dealing with the stress of the crash and trying to get my vehicle repaired. Then this company sends me a notification saying I now “owe” them,even after reporting to them that the car was in an accident and is written off ,they told me about a cancellation fee of R2600 after an accident,remember this was not just a regular cancellation . Absolutely disgusting.

The irony? The tracker didn’t even help in the moment. Emergency services that was mentioned never app**** , not the device, and when I contacted support, each agent more clueless than the last.

Now I recently bought a new car ,since I have been paying them for almost a year,I called them to put tracker on my new car and continue with my contract but only to find out I have to pay more than R800 for the new installation

Bottom line: this company preys on customers during crises. Their so-called “support” turns into a billing scheme the second something goes wrong. I regret ever trusting them with my safety or my data. Stay far away.