Cartrack - Billing Incompetence

Subject: Formal Complaint – Unresolved Billing & Service Issues

Dear [Company Name] Team,

I am extremely dissatisfied with the appalling experience I recently had with your accounts department.

I spent over an hour being transferred between departments and consultants, only to finally speak to someone who assured me that my profile had been updated and the required changes made. Unfortunately, this turned out to be completely untrue.

As an existing customer who downgraded my device/contract, I had already paid the current month’s installment on the same device. I therefore required either a refund or a pro-rata credit to avoid being charged double for the same rental. In addition, the additional installation fee was meant to be deducted only with the next debit order.

Both of these concerns were supposedly “addressed” and “noted,” yet neither was actioned. This not only wasted my time but also highlighted the lack of communication and accountability between your departments. Calls are apparently recorded, but clearly never reviewed or referenced when resolving issues.

It is unacceptable for a company of your size and reputation to operate with such incompetence. Experiences like this make me question the value of loyalty when a simple request turns into a prolonged and frustrating ordeal.

I expect the following:

1. Immediate processing of the pro-rata refund/credit owed.

2. A formal apology for the poor service and wasted time.

I trust this matter will be resolved promptly.

Regards, Ridhwaan