Cartrack battery drain issues

Worst company I've ever had the misfortune of dealing with. I had a cartrack device installed less than a month ago, for the last week I have had to jump start my vehicle as the battery had been drained. I have been in contact with their call center on no less than four times in this week and used the "escalate to CEO" button on their website, each time being told that a senior technician would contact me that same day to schedule an appointment - this is day six and STILL no call.