Cartrack - bad service when the installment hasn't even gone off yet

I received a call from Johannes from Cartrack on Friday30 September. I have signed up and have confirmed fitment into my vehicle for today, 3 October first appointment in the morning. Nobody has arrived and it is now 12h31. I have tried calling and two people so far have left me hanging. I now wish I had never ever considered signing up. If this is how the service is even before the instrument is installed in my vehicle, I cannot imagine what it is going to be like afterwards. I also agreed to Cartrack insurance calling me which they did immediately on Friday. I asked the person to speak louder as there was so much noise going on around him that he actually had the audacity to put the phone down in my ear and not call back. Thank heavens I will not be taking out insurance with them as I am looking and you guys will NOT be getting my business.