Cartrack bad service or my bad luck?

After cancelling my account on 2nd March 2026, I received an email requesting that I make an indication of a convenient date for a cancellation fee to be debited. I responded to the request accordingly. But to my surprise, a few days later an amount that was not agreed upon on a date that was neither agreed upon was debited from my bank account without my consent. On the date that I indicated, for the full amount to be debited, my bank account was debited and the other amount was never reimbursed. Cartrack can't just go on like it's business as usual. They caused an inconvenience on my finances and only today (05/05/2026) when I phoned them, I'm told I should request for a refund or allow them to use the funds towards premiums for my other account. You have got to be kidding me. And yet you seek positive ratings and referrals! My experience has not been a good one since inception. If there was no cancellation fee on my other account, I would've just cancelled it too.