CARTRACK BAD SERVICE

My brand new car cutout 3 weeks ago, upon having the car towed to the dealership I was told that there was a wire burning. The dealership investigated and informed me that who-ever installed the cartrack did a shocking job with the wiring and the cartrack needs to be rewired. We have since contacted Cartrack numerous times to report this and to date nobody from Cartrack has contacted us. On one call, we were told a Cartrack inspector will contact us immediately to check the wiring, 3 weeks later no inspector has come. We have requested the names of people in charge and still have not received such. Shocking experience and service from Cartrack. Their marketing department is doing a good job of catching people to buy into their product, but the installation and after sales service does not exist!