JK
Judith K

1 reviews | Active since Jun 2020

02 Jul 2020, 16:01

Cartrack bad Service

Bad Service 1st off all to start with. I phoned car track asked them i want a new unit in a new vehicle that i bought so arrange with the team to put the cartrack system in on the 12 June 2020 and then said they must cancel the old system in the old vehicle. I have submitted everything through to them cancellation and all the documents for the new unit so they were supposed to be at the Garage on were the vehicle was standing 15H00 on the 12 June 2020 as for i was supposed to get the car that day. 15:00 comes and goes no Cartrack Technician No call nothing Saturday Comes Saturday goes Monday Comes and Monday Goes Tuesday Comes and Tuesday 11:20 they call me asking they must make an appointment to take out the Old system of the Vehicle i said to the lady Ok But they were supposed to put in the new system on Friday NO she said they can not put in the new system they first need to take out the old one I said to her NO ONE said that to me

On the 11 of June when i called them i hold on for more that 30 minutes i was on the phone for more than 45 min to them on my account. On the 12 Same story the morning when i was confirming that they will be there at the garage hold on for about 45 min an was on the phone with them for about 55 minutes

I waste more than R250 on calling them and holding on and putting me through to this person and that person.

Got a call yesterday 01 July 2020 stating my account is in areas i said how ? i have canceled my contract on the 11 June 2020 so i gave them 20 days notice Yes the 20 day fall on the 01 July 2020 so now i must pay FULL for JuLY 2020 for a service that i dont get and for wasting my time and my money. At the end of the day i went to another tracking company Pay rather more for service than pay for service that you dont get at all.

Holding on the line for so long now you must thing what will happen and how long will you hold on when your car is ******.

Bad Service. Fighting with you for the amount of R134.

So you got paid now but will never ever refer Car track to any one in the future

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Replies (1)
Cartrack
Cartrack's reply02 Jul 2020, 16:20
Official
Good day,  
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team