CARTRACK BAD SERVICE

I had a tracker fitted at the dealership and since then I have been getting endless PowerEvent alerts on the vehicle. I have in informed Cartrack about the unit or fitment being faulty and an agent called me to confirm and assured me that their scheduling department would call me to send out a technician till now I am still and still receiving PowerEvent alert at 2am in the morning followed by calls from their call centre.

I am extremely frustrated and unhappy with the service I am paying for. Since 11 January 2025 this till now I am getting these alert and when they call i am transfered from one department to the next. What could be so difficult to send out a technician or refer me to the nearest fitment.

Cartrack if this is the service i am getting God forbid should something really happen in the event of theft or hijack when i need you the most.