1 reviews | Active since May 2020
Cartrack *** BAD service and *********** agents.
Their unit was faulty and draining my car battery. Eventually my battery died and was unable to charge as it got below 12v. I logged a query with thier client services to let them know that their unit is faulty and that it killed my battery.
They checked and my unit was still under warranty. They sent a repair technician to come prove that their unit is not the cause. Technician came and all he could say was my battry is flat and I need to repair it. They debited my account with R600 without my authorization, I reversed the charge and logged another query with their scheduling department and they sent a senior technician who indeed found the unit to be faulty, not correctly configured and not retaining power.
Senior technician replaced the unit.however cartrack still keeps trying to debited my account for the first jonior technician that could not pickup that the unit is faulty.
I have spoken to numerous cartrack agents on a daily explain the same thing over and over and all of them lie and say they will escalate my query but that just seem not to happen.
Numerous times I have requested to speak to the service manager or senior to explain the whole event and that also doesn't happen.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
I spoke to Moeketsi Mphalanyane again on the 4th July.
Marvin Mabasa on the 6th July and still getting empty promises.
Tebogo Seloga I spoke to him on the 27th June who is or was handling my complain. To this day I am waiting for feedback.I have called numerous times trying to get feedback and resolution but everytime I am toled I will get a call back by close of business but that never happens.
Yesterday I got this mail but to no surprise that call or commitment never happened.
From: Marvin Mabasa | DVLAW <***>
Sent: Monday, July 7, 2025 6:52:30 PM
To: Gadimang Matsemela
Cc: *** <***>
Subject: RE: CARTRACK (PTY) LTD Dear Gadimang Matsemela,Thank you for your message, and I want to sincerely apologise for the frustration and disappointment you've experienced. I truly regret that my service did not meet your expectations, especially after the effort and trust you placed in me.It was never my intention to make you feel ignored or unsupported. I take your concerns seriously, and I will personally look into your matter to ensure it is addressed promptly.Please allow me the opportunity to make things right — I’ll be in touch shortly to provide feedback and the necessary support.Thank you again for your patience, and I appreciate you bringing this to my attention.
Kind RegardsMarvin Mabasa
Credit Controller |
I still followed up again this morning and still no response.
I spoke to Moeketsi Mphalanyane again on the 4th July.
Marvin Mabasa on the 6th July and still getting empty promises.
Tebogo Seloga I spoke to him on the 27th June who is or was handling my complain. To this day I am waiting for feedback.I have called numerous times trying to get feedback and resolution but everytime I am toled I will get a call back by close of business but that never happens.
Yesterday I got this mail but to no surprise that call or commitment never happened.
From: Marvin Mabasa | DVLAW <***>
Sent: Monday, July 7, 2025 6:52:30 PM
To: Gadimang Matsemela
Cc: *** <***>
Subject: RE: CARTRACK (PTY) LTD Dear Gadimang Matsemela,Thank you for your message, and I want to sincerely apologise for the frustration and disappointment you've experienced. I truly regret that my service did not meet your expectations, especially after the effort and trust you placed in me.It was never my intention to make you feel ignored or unsupported. I take your concerns seriously, and I will personally look into your matter to ensure it is addressed promptly.Please allow me the opportunity to make things right — I’ll be in touch shortly to provide feedback and the necessary support.Thank you again for your patience, and I appreciate you bringing this to my attention.
Kind RegardsMarvin Mabasa
Credit Controller |
I still followed up again this morning and still no response.