ZS
Za S

1 reviews | Active since Jun 2019

13 Aug 2021, 10:59

Cartrack Bad service

In March my car almost got ******, luckily I had signed a new contract with Netstar. Netstar communicated in time and made me aware of the situation.I immediately started sending car tract nd asking them if they tracker is still active on my car. No response.

A month later I had a battery issue,Netstar agin called me and asked if all was okay. Car track no communication at all. I then decided to stop paying. I knew very well that they will be calling every hour. I explained the reason behind me stopping the payment, they were like yea we understand and we will escalate the matter.Nothing happened to this day, I emailed almost every one who call me from carrack the proof from netstar. Cartrack is bad tracker company, all they care about its their money. They call me everyday and send me legal threads. I don't care and I won't pay them because only this one when I needed them to step in help they failed. Imagine after a good 3 years of being with them.

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Replies (2)
ZS
Za S's update13 Aug 2021, 11:05
Reviewer Update
I dint understand why I am summoned, especially after soo many attempts of calling, sending email etc and making you aware that the tracker is not working but I am busy paying every month. Cartracker never responds to any complaint. I honestly regret having it what a waste of my money for 3 years and sometimes I wonder that what would have happened if I didn't have the other tracker.Only God knows
Cartrack
Cartrack's reply13 Aug 2021, 11:16
Official
Good day,
 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team