Cartrack: bad service

<p>So after having months of really bad service, I wanted to cancel my contract. Which I was told I could do with much apology in their voices. But when I called today to cancel, I was told I needed to pay because having a ****py device and very bad service it's still too bad... </p> <p> </p> <p>All I want is for them to acknowledge their fault and end my contract, without me having to pay them more money becuase their service is flawed</p>