Cartrack bad Service

My agreement with them was that if a car stays without any ignition running for days, they will contact me to find out what is happening however it is not happening, I have been with them for 3 years now and I won't hesitate to cancel my contract because the other time I needed Road assistance and I didn't get any assistance, that time I am not in a safe space they took forever, I had to call insurance as they didn't come to assist me, when I try to call them again the lady was rude and she told me to be patient and hang up the phone imagine all the money that I have been paying but not getting any services!! Rediculous