CarTrack bad service

I would like to share my experience with CarTrack. I am not happy with their service at all. I was sent a message on the 27/02/2026 regarding the debit order transaction that they will deduct the amount on the 28/02/2026 as it’s the last day of the month and my arrangement with them is that the debit order is on the 29th of every month. On the 28th they didn’t debit my account, I called them on the 01/03/2026 as its a business day regarding the amount that was not debited, I then went and pay the amount through bank as the network was giving problems for banking app, I sent proof of payment immediately after paying to avoid calls and all regarding the outstanding debt. Today the 05/03/2026 I received a message regarding the Legal action to be taken against me for not paying the amount that I did pay after talking to one of the consultants on the 01/03/2026 and sent them proof of payment. This is happening for the 2nd time, same incident happened some time last year October. CarTrack has a very bad service towards their customers, and their consultants needs more training regarding updating customers account and do follow ups before sending stupid messages of outstanding accounts before checking if it was updated or not.