Cartrack bad experience

I'm appalled by the incompetence and arrogance displayed by Cartrack's call center staff. Their behavior, arguing with clients even on Sundays, is truly distasteful. Continuously calling after arrangements have been made is unacceptable. I'm shocked at their disrespectful communication. Due to this, I won't consider installing any Cartrack unit in my vehicles. Cartrack insists I owe them R1600, but I've been a loyal Tracker client for a while. I'm unaware of any Cartrack unit in my past vehicles and have requested the signed contract multiple times. Instead of cooperation, they argue. I simply want the contract to confirm the debt. If I do owe R1600, I'll gladly pay. It's possible an unknown FNI added this to a vehicle purchase without my knowledge. I kindly request a Management representative to discuss this matter, as I refuse to interact with another call center agent. If Cartrack outsources their call center, it should be investigated, as this tarnishes their reputation. There are strong competitors like Tracker, Netstar, and Matrix.

Lastly, during today's call, I let another person listen to their rude behavior on speakerphone. The agent abruptly ended the call, saying someone else would contact me. Please reach out to me at *** or ***.

Sincerely, Ruan Vermaak