ES
EBEN S

1 reviews | Active since Dec 2021

07 Dec 2021, 12:07

Cartrack bad business ethic

This company never cancels your policy. I cancelled my policy in 2018 when my vehicle was sold, so I was expected to pay the contract balance. they started debiting my bank account several times a month and each time with a different amount and at random dates. I stopped the debit order as this was unacceptable. They started calling and i made an arrangement. I paid R400 per month , still they phone every other day and every time they phone R280 gets added to the account. I then asked them to send me a final amount so I can just settle the account and get them off my back. They immediately sent an sms with the banking details and amount and I paid the full amount. Now 2 months later I get another invoice for R280. this is unacceptable. I would never recommend them to anyone.

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Replies (1)
Cartrack
Cartrack's reply07 Dec 2021, 12:08
Official
Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team