AJ
Albertus J

1 reviews | Active since Dec 2023

05 Dec 2023, 16:05

Cartrack bad attitude

0 Stars Unprofessional and telling lies from more than 1 consultant, in Cartrack booking department.Booking was for 8:00am I phoned at 9:30 to find out where technician, I was put throught to person who book the appointement and was told I was wrong that the booking was from anytime from 10:00-16:00 as she booked it and she didnt book it for 8 she won't make such mistake. I Informed the consultant that it was confirmed also yesterday with me it was for 8:00. She just refused and said system says 10:00 and got very agitated and she put me on hold to check something after 15min on hold the phone disconnected. I phoned back talk to new consultant and asked when was my booking it confirmed for 8:00. I asked reason why no technician, she said some didn't pitch for work and they only realized it now 1:30H later: I asked for supervisor and she said he in meeting will call back.(still no call) I was called again for appointment by consultant and I asked to talk to supervisor, person told me she now acting supervisor as supervisor is in course. I asked name of supervisor and differs from 1 I asked and they were both in course. THUS VERY UNPROFESSIONAL AND HAVE A VERY NASTY ATTITUDE IF ASKED WHAT IS GOING ON, MY WIFE TOOK LEAVE FROM WORK TO HONOUR APPOINTMENT.

0
Replies (1)
Cartrack
Cartrack's reply05 Dec 2023, 16:07
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team