GH
Geoff H
1 reviews | Active since Dec 2011
31 May 2024, 20:51
Cartrack. Bad administration.
My first time needing a tracker. Advised to use cartrack. Paid 3 year subs upfront prior to installation as I did not want debits. Got zero balance statement from Ayanda. Great. Then a pro rata debit. I called and mailed. They said mistake. Refund to happen . Tonight a full debit off my account in spite of 3 year upfront payment with a statement to prove it. Not acceptable. Shame on them after a 5 star rating by me. I was going to do my wife's car. Don't need this agrevation.
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Replies (3)
Cartrack's replyOfficial
31 May 2024, 20:53Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply31 May 2024, 20:53
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
GH
Geoff H's updateReviewer Update
31 May 2024, 21:06If I had not had an issue a few days back with a pro-rata and not taken the trouble to phone and mail and get an apology, I would not be upset. However I did all of those at my expense directly with cartrack accounts and was assured that I would not happen again. Here we go. A perfect experience spoilt. Await their response until end of June. Debit again?
GH
Geoff H's update31 May 2024, 21:06
Reviewer Update
If I had not had an issue a few days back with a pro-rata and not taken the trouble to phone and mail and get an apology, I would not be upset. However I did all of those at my expense directly with cartrack accounts and was assured that I would not happen again. Here we go. A perfect experience spoilt. Await their response until end of June. Debit again?
GH
Geoff H's updateReviewer Update
03 Jun 2024, 14:54Thank you. Ayanda did contact this morning.I was correct.
Refund has been promised by end of week. Next we wait for programming of next invoice 2027. Once this is confirmed I will provide feedback. Thank you. Let's see how it gets fixed. That will be the proof in pudding
Refund has been promised by end of week. Next we wait for programming of next invoice 2027. Once this is confirmed I will provide feedback. Thank you. Let's see how it gets fixed. That will be the proof in pudding
GH
Geoff H's update03 Jun 2024, 14:54
Reviewer Update
Thank you. Ayanda did contact this morning.I was correct.
Refund has been promised by end of week. Next we wait for programming of next invoice 2027. Once this is confirmed I will provide feedback. Thank you. Let's see how it gets fixed. That will be the proof in pudding
Refund has been promised by end of week. Next we wait for programming of next invoice 2027. Once this is confirmed I will provide feedback. Thank you. Let's see how it gets fixed. That will be the proof in pudding