Cartrack

I cannot express my disappointment in cartrack. our toyota hilux was ****** out of our security complex this morning while our carwatch was on and a steeringwheel lock, our phones was jamed therfore no phone calls came through. You would think if THE OWNERS CALLS are not awnserd at 02:13 am they would know the bakkie is ******. They then proceed to just not acknowledge anything and not try to recover the motor. WE HAD TO PROCEED TO PHONE THEM AT 10AM TO INFORM THEM OUR vehicle was ******. So 8 HOURS AFTER THE BAKKIE GOT ****** THEY STILL DID NOT KNOW. WE'VE been paying for 2 years and recieved not even as little as empathy regarding our circumstances. HOW EMBARRASSING IS IT THAT A TRACKING COMPANY THAT WE DON'T EVEN PAY A SUPSCRIPTION TO RECOVERD OUR BAKKIE. BUT STILL NO FEEDBACK FROM THEM. We've spoken to 3 different members of cartrack, they keep on putting us through to a different "department" promising to give us feedback and still haven't heard anything. They give a lot of promises regarding a R150 000 warranty if they DO NOT RECOVER YOUR CAR how ever they give a million excuses on who will be able to give us awsers.