CarTrack - Avoid if you value reliability and accountability.

Absolutely appalling service from Cartrack.

After 9 YEARS of paying for this service, they cannot even locate our account when we contact customer support. Let that sink in. A company we have been paying for nearly a decade has no record of us when we actually need assistance.

It gets worse — the tracking department cannot locate the vehicle we are querying. The very same vehicle we are paying them to track. Yet somehow it still appears on the platform we have access to. So which is it? Do they track vehicles or not?

Trying to get help is a complete waste of time. I have sat on hold for extended periods with ZERO feedback and no resolution.

To top it all off, their system has been down for over a day and a half — and not a single communication was sent to customers. This is a SECURITY service. If a vehicle had been ****** during this time, what exactly would they have done? Nothing, apparently.

This is beyond poor service — it is unreliable, irresponsible, and frankly alarming for a company that people trust with asset security.

So the question is: Do customers get credited for downtime? Or are we just expected to keep paying for a service that clearly fails when it matters most?