LM
Lenhle-Nomvula Mla

1 reviews | Active since Oct 2024

08 Oct 2024, 20:04

Cartrack are ****s and a trap. Don't fall for the sales pitch.

Daylight ****gery by Cartrack! The installed device stopped working in July 2024, reported it and they promised to send a technician out. Sent a follow up email about the technician, they respond that callout fee is R600 and device is out of warranty! I am locked into a 36months contract ending in a years time - cancellation fee there of told is just under R2100.... For the past over 3months already I have been paying monthly subscription (a whole R228 rounded p/m of services not rendered bcoz their installed devices faulty and i have to pay for them to fix it! When i tender cancellation notice there is a hefty penalty... Cartrack are ****s. And their socalled crash detection and road assist services bogus it just doesn't work!

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Replies (2)
Cartrack
Cartrack's reply08 Oct 2024, 20:10
Official
 Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 
LM
Lenhle-Nomvula Mla's update10 Oct 2024, 14:53
Reviewer Update
Cartrack... One of your staff - Some lady from CEO's office called me yesterday midday claiming they will initiate repair process under some maintenance plan i needed to start subscribing to. To which i gave consent. Aln amost 21minute long call of apologies and promises. Promises to send me an email yesterday already and maintenance / technician to call me urgently to schedule the repairs appointment were made, none of which were fulfilled to date at just before 3pm...