GB
Glenda Birch-Monchrieff
1 reviews | Active since Oct 2021
29 May 2025, 18:31
Cartrack are *******
Disgusting don't care service from Cartrack. I have been with them for at least 4 years. My ex partner and I split up 18 months ago and cartrack never once took money from me. Now that I am a pensioner they decide after all this time to take R850 from my account. I cannot pay my rent this month. Been trying to get it reversed for a week now and they just don't care. I keep getting told the matter has been escalated and nobody comes back to me. Now that I want to cancel MY service they want to offer me a discounted rate and maybe 1 month free on my vehicle... NO Cartrack I want my money back that you very sneakily took from MY bank account.
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
29 May 2025, 18:40Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply29 May 2025, 18:40
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
GB
Glenda Birch-Monchrieff's updateReviewer Update
29 May 2025, 18:46What a joke. That's all they ever say... we will investigate and come back to you... that won't help me pay my rent......
GB
Glenda Birch-Monchrieff's update29 May 2025, 18:46
Reviewer Update
What a joke. That's all they ever say... we will investigate and come back to you... that won't help me pay my rent......
GB
Glenda Birch-Monchrieff's updateReviewer Update
30 May 2025, 18:49Ok so they did respond and thanks to Andile Nkabinde I have an email confirming the refund of the full amount has been actioned, however will take 7 to 14 days to process.. watch this space
GB
Glenda Birch-Monchrieff's update30 May 2025, 18:49
Reviewer Update
Ok so they did respond and thanks to Andile Nkabinde I have an email confirming the refund of the full amount has been actioned, however will take 7 to 14 days to process.. watch this space
Cartrack's replyOfficial
02 Jun 2025, 10:47Good day Glenda.
Thank you for your positive feedback. We are pleased to hear that you were assisted satisfactorily.
Should you require any further assistance, please feel free to contact us at *** or via email at ***.
Kind regards,
The Cartrack Team
Thank you for your positive feedback. We are pleased to hear that you were assisted satisfactorily.
Should you require any further assistance, please feel free to contact us at *** or via email at ***.
Kind regards,
The Cartrack Team
Cartrack's reply02 Jun 2025, 10:47
Official
Good day Glenda.
Thank you for your positive feedback. We are pleased to hear that you were assisted satisfactorily.
Should you require any further assistance, please feel free to contact us at *** or via email at ***.
Kind regards,
The Cartrack Team
Thank you for your positive feedback. We are pleased to hear that you were assisted satisfactorily.
Should you require any further assistance, please feel free to contact us at *** or via email at ***.
Kind regards,
The Cartrack Team