Cartrack appalling customer experiencee

Very poor customer service. On the 31st of December I received an email from Cartrack claiming that I was behind on my account and I owed almost R3000. Claiming I have not paid since Feb of 2025. I looked at my bank account, can I can confirm that they are incorrect, because their debits have been going off my account since I got my car in Sept 2024. I immediately called them to understand the matter.

I spoke to them and I was told I would receive a call back. Fast word early Jan 2026, I noticed my app had been blocked. I called again and spoke to a lady called Mantsie Kgosane, who seemed to be help in the beginning. But she still could not resolve my issue by the end of the call. She also claimed she will call me back, this was on the 7th of Jan 2026. A couple of days after , on the 9th I CALL IN AGAIN about the SAME ISSUE. I get hold of Phemla Soko, whom I had to relay the whole long story to because she couldn't get a hold Mansie, the accounts lady who was initially helping. Phemla asked to put me on hold so she could engage with her manager. When she got back, she asked if I could send her proof of the product I took with them. That is when I send my certificate of installation. Since then she has not gotten back to me too.

I have called in 3 times to rectify their mistake on their end, however they seem not be proactive in sorting their issue with the accounts and billings.

I am still locked out of my out, and according to Mansie, the lady from account, my car is not covered.

Mind you I drive a very high risk car, and they know this and seem unbothered.

I have been with them since I got my first car in 2017, and I have never received such appalling customer experience in my life from anyone. So disappointing and frustrating.

I have decided I will move on with another company that take such valuables seriously,