Cartrack another tracker that doesn't track

I have been a Cartrack client since 2014. I was probably one of your most loyal clients because of the poort service a previously received from Netstar and Tracker.

Today I had to replace my battery and I never received a call from Cartrack. They had to totally disconnect the battery. I pay for a service where Cartrack SHOULD phone me and ask if my vehicle is safe because they received a power problem!! I do not want to phone the company HOURS after the vehicle was ****** and the tracker unit is already disconnected and lying next to the road like a piece of trash!

I constantly get marketing material from Cartrack but I would suggest that they focus on providing the primary service that they should deliver before trying to branch out.

I have opted out of the additional R79.00 that you had to pay if they cannot recover your vehicle you will receive up to R150,000-00. So because i do not want to add R80-00 to my account they just do not want to do what I am paying them for?