CARTRACK – AN ABSOLUTE NIGHTMARE! DO NOT RECOMMEND!

I am beyond furious and extremely disappointed with Cartrack. I have never experienced such poor service and complete disregard for a customer, especially from a company that is supposed to provide security and peace of mind.

I had the Cartrack device installed in my vehicle on 9 September 2026. Since the installation, I have not driven or used my car at all. This morning, when I attempted to start my vehicle for the first time since the installation, THE CAR WOULD NOT START.

Naturally, my first concern was whether the Cartrack installation had caused an issue with the vehicle. I immediately contacted Cartrack for assistance.

The consultant I spoke to told me that an email had supposedly been sent to a technician, who would contact me and come out to investigate and resolve the problem.

That was hours ago.

I have now spent approximately two hours being passed from one department to another, repeatedly explaining the same problem, being transferred yet again, and having calls dropped. Nobody seems willing or capable of taking ownership of the problem.

This is absolutely unacceptable.

How can a company install a device in someone’s vehicle, the vehicle subsequently fails to start, and then when the customer desperately needs assistance, the response is to transfer them around endlessly and leave them stranded?

What makes this even more infuriating is that I have barely had the device installed for two days, and I am already experiencing this level of service. If this is how Cartrack treats a new customer when there is a potentially serious vehicle issue, I have absolutely no confidence in continuing with this service.

I am livid.

I did not sign up for Cartrack to spend my morning fighting through call centres, being transferred endlessly and having my calls disconnected. I signed up expecting a professional service and support when I actually need it.

At this point, I want the matter escalated urgently. I want someone to properly investigate whether the installation has affected my vehicle, and I want a clear explanation of what is being done to resolve this.

Quite frankly, I am now seriously considering having the Cartrack device removed and cancelling my membership altogether. If this is the standard of customer service I can expect from Cartrack, I would rather take my business elsewhere.

Cartrack, you have managed to turn what should have been a simple security installation into an absolute nightmare within 48 hours.

Do better. Take ownership. Contact me and resolve this.