Cartrack adverti*****t vs. Service, Poor Systems and Lying staff....Deeply worrisome

Its 4 days now struggling with Cartrack to get fitment for tracking device. Since Monday 02/12/2024 I subscribed to Cartrack and until today the tracking device is not yet fitted! From systems that are not working properly - I confirmed my address on the link provided at least 7 times, then debit check confirmation done from my banking app but not reflecting on their side....to the worst Call Centre service - lying about availability of Technicians.

What's worse is that the Technician finally contacted me on 04/05/2024 to confirm appointment to meet me, before I could confirm the time I got a notification that my appointment is for 14:00 which was confirmed for 14:30 with the Technician. He only arrived at 15:13. I arranged with the security at the workplace for him to do the installation in a secured area at the back of the office at the dispatch side, upon arrival he said the area is too hot for him and that he will come back a bit later when the weather is cooler.... NO ONE PITCHED OR CONTACTED ME!

Today to my surprise a Call Centre agent is calling me to apologize as the Technician could not make the appointment due to "family responsibility" not even knowing that He did make the appointment and chose not to do the work. The agent further stated they can only make another appointment next week Wednesday??

I asked to speak to a Manager as my appointment slot was used for another customer and now I cannot be assisted for failed service. The agent claimed the manager is not there? Went as far as asking me "Will you be fine working in this heat?"

I was transferred to Customer service spoke to 3 agents until Yanga confirmed they will try to arrange an appointment for tomorrow and will send me an email, I asked to get feedback before 15:00, its now 18:17 and not a word from Cartrack.

I expressed the urgency in getting the installation before the weekend as I am travelling to Norther Cape.... No service! Just LIES, UNPROFESIONALISM, PATHETIC SERVICE for a company that we have to rely on for Efficient and accurate information to assist with recovery???