Cartrack Admin and Scheduling

I want to start by saying that this review is not aimed at Sabelo Masina. I spoke to him directly and he was genuinely helpful, professional, and did what he could to try resolve the situation. Hopefully, thanks to him, this will finally be sorted.

That said, I am extremely disappointed with Cartrack’s scheduling and admin process.

I booked an installation for 27/01, with a confirmed time window of 10:00–16:00. When no one arrived by 16:00, I had to call in myself — which already is a problem, as you can’t contact scheduling directly and have to go through accounts just to get help. I was then told the technician would arrive at 17:00.

I waited until 18:00 with no communication, no update, and no technician. I eventually had to leave work, having wasted the entire afternoon.

The next day, I called again to check when the technician would come. I followed up once more to make sure everything was in order, and only then did Sabelo discover that my contact number on the system was incorrect — a number I have asked Cartrack to change multiple times before.

To make matters worse, I was then informed that the immobiliser still needs to be ordered, meaning it’s now uncertain whether a technician can even come today.

This whole process has been frustrating and a complete waste of time. Over two days I’ve had to: • Arrange private parking at work to meet installation requirements • Disrupt my workday with repeated phone calls • Wait around for technicians who never arrived • Repeatedly request my contact details be updated, with no success

This experience has been poorly managed, badly communicated, and far below what I would expect from a company like Cartrack.