UC
Ursula C
1 reviews | Active since Jun 2011
10 Apr 2026, 16:52
Cartrack Accounts – Completely Unreliable
Ongoing billing issues, incorrect invoices, unallocated payments, and unauthorised debit orders — even after revoking debit authority and providing proof of payment.
Multiple emails, formal notices, and a promised call-back… yet still no resolution, no statements, no accountability.
This is not a once-off mistake — it’s a consistent failure of their accounts department, putting customers at financial risk and wasting time.
Any bank charges caused by this incompetence will be deducted going forward.
Avoid if you value accurate billing and basic service.
Helpful (0)
Replies (2)0
Replies (2)Cartrack's replyOfficial
10 Apr 2026, 17:01 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply10 Apr 2026, 17:01
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
UC
Ursula C's updateReviewer Update
10 Apr 2026, 17:29Your apologies mean nothing - that is exactly what you said last time I complained about it so perhaps check your emails and respond appropriately!
There have been no less than 10 emails to all of these people but I will be lodging a complaint with the Consumer Complaints Commission
***; ***; ***; ***; ***; ***
There have been no less than 10 emails to all of these people but I will be lodging a complaint with the Consumer Complaints Commission
***; ***; ***; ***; ***; ***
UC
Ursula C's update10 Apr 2026, 17:29
Reviewer Update
Your apologies mean nothing - that is exactly what you said last time I complained about it so perhaps check your emails and respond appropriately!
There have been no less than 10 emails to all of these people but I will be lodging a complaint with the Consumer Complaints Commission
***; ***; ***; ***; ***; ***
There have been no less than 10 emails to all of these people but I will be lodging a complaint with the Consumer Complaints Commission
***; ***; ***; ***; ***; ***
