UC
Ursula C

1 reviews | Active since Jun 2011

10 Apr 2026, 16:52

Cartrack Accounts – Completely Unreliable

Ongoing billing issues, incorrect invoices, unallocated payments, and unauthorised debit orders — even after revoking debit authority and providing proof of payment.

Multiple emails, formal notices, and a promised call-back… yet still no resolution, no statements, no accountability.

This is not a once-off mistake — it’s a consistent failure of their accounts department, putting customers at financial risk and wasting time.

Any bank charges caused by this incompetence will be deducted going forward.

Avoid if you value accurate billing and basic service.

0
Replies (2)
Cartrack
Cartrack's reply10 Apr 2026, 17:01
Official
 Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 
UC
Ursula C's update10 Apr 2026, 17:29
Reviewer Update
Your apologies mean nothing - that is exactly what you said last time I complained about it so perhaps check your emails and respond appropriately!

There have been no less than 10 emails to all of these people but I will be lodging a complaint with the Consumer Complaints Commission
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