AM
Angus M

1 reviews | Active since Mar 2022

13 Dec 2023, 17:25

Cartrack accounts

I had a car track unit in a bakkie that I sold. Since the sale I have subsequently cancelled the contract and paid up the outstanding amount. Unfortunately Cartrack accounts department appear to be totally incapable of understanding this and finalising this account. I have been receiving up to 3 phone calls per day along with sms's and what's apps telling me my account is overdue and when am I going to settle it. I have explained the situation to goodness knows how many different people, I have sent e mails with POP to the e mail address given (***) and I have even sent e mails to specific people at Cartrack and still the matter is not resolved. Now I am receiving sms's from Viljoen Attorneys threatening a legal summons. Should Cartrack wish to go to court and end up with egg on their face that is fine I will assist them. I wish someone with the capability to resolve this issue can contact me and I will explain the situation one last time. If not then so be it. One just hopes that Cartrack are better at finding cars than they are at managing their accounts.

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Replies (1)
Cartrack
Cartrack's reply13 Dec 2023, 18:18
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
 The Cartrack Team