CarTrack Account Bullies for "arrears" which was never invoiced

Service for tracking excellent. Accounts department confused like hell. They employed debt collector bulldogs to call you if your account is in arrears calling you "where is our money!". Excuse me??

We replaced a vehicle and the tracker was done. The invoice was received on 29.09.2022 INV-***9. Payment made on 30.09.2022 for invoice amount. Then the SMS and calls started. Apparently we are in arrears! How can you be in arrears when the pay via the invoice amount? Apparently there is a pro-rata amount due which they DID NOT SEND US AN INVOICE for R70. A statement was sent but never an invoice for this amount. I paid it on 05.10.2022 and yet they call daily to ask where is their money. Are they going broke and are in financial crisis????

For all I know someone is trying to ***** this R70 as there is still no invoice for it. No invoice no accountability. This is not the first time this bullying happened to us. It happened in Dec 2019 as well when I added another vehicle.

Accounts have no idea on how to use the accounting system or be polite. We have been clients since April 2015 and we are treated like sh** . They also DO NOT HAVE a complaints email or process and just gives the accounts email out.

Need to report them for failure of regulations. Maybe its time to change car track providers.