Cartrack absolute incompetence

I recently contacted Cartrack to remove the tracking device form my old vehicle , which I had traded in , onto a new vehicle. At the initial point of contact I was assisted by a lady named Zandile April , who informed me that the cost attached to this service would be R870.00. After enquiring if it needed to be paid upfront, I was informed that it could be paid off in three instalments which would be debited every month. Later I the process I was called by another lady named Nelisiwe to schedule the deinstallation of the device.

At no time was I advised by either Zandile or Nelisiwe that if I chose the 3 payment option that they would only be able to schedule the deinstallation after 3 months. Today I get a call from Cartrack and another female telling me that I need to do the payment up front. When I informed her that I had spoken to two other people who advised that I could do three installments, she then advised that they could only do the deinstallation after 3 months.

Now I get sent a message via whatsapp asking when the first debit order should go off, to which I responded 25th of April and then lo and behold , they attempt a debit order on my account and then message to say it has failed and if they have to submit another debicheck request, they will charge me for it. Cartrack, what is going on with you? Do you have too many staff members that have nothing to do but create chaos and confusion? Are they all not on the same script? Perhaps some training is in order. I asked the thrid lady to find the call recordings to see that I was not informed of only have the deinstallation scheduled after three months due to me taking on the 3 month payment option.

Someone who actually knows what is going on should call me as I am highly confused and highly irritated at that too. Maybe another service provider is in order as I was also advised by their Pinetown branch that payment arrangements could be made and yet again , no one advised that if Ic hose that route, then I would have to wait 3 months for this service.

@Cartrack, stop trying to debit my account and charging me money for your incompetence.

Call me ***