SL
Simphiwe L

1 reviews | Active since Jun 2024

05 Jun 2024, 17:36

Cartrack ******

If I could give a negative rating I would. I purchased a tracking device with cartrack and this was installed to a scooter. The scooter unfortunately got stollen on day one and the ***** must’ve removed the tracker from the scooter. The tracker has been inactive ever since. I notified cartrack and they were unwilling to assist. Worst of all however is that I’ve been paying a debit order for the past 2 years for a service that no longer exist, since both the scooter and the tracker are non-existent anymore. There is no tracker and there is nothing to track. So the service that the contract is based on is no longer being rendered! I don’t understand how that is fair at all, nor makes any sense to begin with. On top of losing my scooter, not being assisted by cartrack at all after the theft, I must still pay R209 every month for 36 months, which is close to R8000, for a non-existent service!

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Replies (1)
Cartrack
Cartrack's reply05 Jun 2024, 19:09
Official
 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team