1 reviews | Active since Feb 2012
Cartrack - a truly unforgettable experience for all the wrong reasons
Awesome to deal with when you are signing up, but then....
I sold my vehicle and requested the unit be removed and installed into my new vehicle once I get one. No problem - they will remove and keep the unit until I have a new car at a cost of R870.
After many WhatsApp chats (1 March), we eventually arrange for it to be removed on 2 March. They remove the unit on the Saturday and I receive the invoice that night although I only saw it when I got to work on the Monday.
Monday morning, 07h30'ish they phone wanting to know what payment arrangement can be made. I tell them I will look into it, but I am at work. Payment is then made by EFT on 4 March at 20h02.
Sure as ****it, I am phoned again on Tuesday morning (5 March - around 7h15). I inform them that it has been paid, and I email POP.
Wednesday I am called again (again at 07h15 ish). I ignore the phone call. At 11h04 I receive WhatsApp informing me that a debit order of R1005 (my R135 monthly installment + the R870) was returned unpaid. I phone, very irate. The accounts person confirms they have receive the POP. I respond on WhatsApp informing them they have incorrectly messaged me, and this really annoys their customers. They request proof of payment. I inform them again, that it has been mailed and received.
This morning (7 March) I discover a debit order has gone through for the random amount of R850 (not sure where that comes from or what it is for). And still no response on WhatsApp line.
I cannot believe the utter incompetence and cheek. Not only have they nagged about money they have, I am paying for service I cannot use and now they are deducting funds for who knows what.
I recommend everyone avoid this completely useless company.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Not only did I pay to have the device removed and kept by you until I receive my new vehicle, but you never even removed it. After being woken up at 4am with a phone call that the power has been lost on my vehicle (which I don't have) in Zimbabwe, I call and find out that it was never done. The response from you - "We will disconnect the device free of charge!" - IT IS NOT FREE - I HAVE ALREADY PAID FOR THE SERVICE. No doubt I will also be receiving an invoice for the random Roaming Fees you are happy to invoice for.
Now I have the delight of paying to cancel the contract - a contract that you have failed to uphold. Added to that I must now provide proof of payment (AGAIN) for the R870 already paid, so that I can be refunded.
Rest assured I will make sure that everyone I speak to learns about the useless company that is Cartrack - and being involved in the motor industry, means a lot of people and companies will be made aware.
Not only did I pay to have the device removed and kept by you until I receive my new vehicle, but you never even removed it. After being woken up at 4am with a phone call that the power has been lost on my vehicle (which I don't have) in Zimbabwe, I call and find out that it was never done. The response from you - "We will disconnect the device free of charge!" - IT IS NOT FREE - I HAVE ALREADY PAID FOR THE SERVICE. No doubt I will also be receiving an invoice for the random Roaming Fees you are happy to invoice for.
Now I have the delight of paying to cancel the contract - a contract that you have failed to uphold. Added to that I must now provide proof of payment (AGAIN) for the R870 already paid, so that I can be refunded.
Rest assured I will make sure that everyone I speak to learns about the useless company that is Cartrack - and being involved in the motor industry, means a lot of people and companies will be made aware.