Cartrack: A Lesson in Poor Service and Prioritizing Profit

I'm writing this review as a warning to others: avoid Cartrack at all costs. My experience with them has been nothing short of a nightmare. In December 2025, my car was involved in an accident, and I expected my insurance company to guide me through the process. What I didn't expect was for Cartrack, my car tracking company, to be completely absent throughout the ordeal.

At first, the insurance company thought the car could be repaired, and it was taken to a panel beater. However, there were instances where the car battery was removed, and not once did Cartrack bother to inform me about these unusual events. No calls, no alerts, nothing. It was as if they didn't care about my vehicle's security or my peace of mind.

Later, the insurance company decided to write off the car due to the high repair costs. I promptly cancelled the debit order for the tracker, expecting that would be the end of our relationship. Boy, was I wrong. As soon as they couldn't collect the premium, they suddenly remembered my existence and started harassing me with calls, demanding payment despite my cancellation.

What really takes the cake is the shoddy installation job they did in the first place. The technician's work was so poor that I, the car owner, could see and identify the tracking device. I took the car back to the dealership, thinking they'd sold me a car that had been tampered with, only to discover it was indeed the tracking device. If the car were to be ******, the ******* wouldn't have struggled to find it.

I repeatedly called and sent messages to Cartrack, asking them to fix their mess, but it took me nagging them for at least 5 days to get a technician to attend to the issue. Even then, it was like pulling teeth. Their lack of concern for their customers is astounding.

But the cherry on top? They kept calling me every day to sell me the car tracking device, despite it already being installed in my car. When I pointed this out, they didn't seem to care. It's clear they only care about one thing: money.

I've used Netstar and Tracker before on my other cars, and I can confidently say they're the best in the business. Cartrack, on the other hand, is a company that prioritizes profit over people. I've learned my lesson and will never use their services again.

To anyone considering Cartrack, be warned: you're just a number to them. Don't expect good service or care about your vehicle's security. Choose a company that values its customers; you'll save yourself the headache.